Scoutform AI FAQ
Questions before launch.
This page is here to answer the practical trust questions first: how to try Scoutform safely, what happens to data, how billing works, and when to talk to a real person.
Can I try Scoutform before paying?
Yes. The live demo and the free audit both let you judge the flow before you commit to a setup or paid plan.
Will the assistant make things up?
Scoutform is instructed to answer from retrieved business context first and to ask for follow-up when information is missing instead of guessing.
How does the widget get installed?
Paste the generated script tag into your website footer or tag manager. It loads the branded floating chat widget.
Can I upload PDFs and FAQs?
Yes. PDFs and plain FAQ documents are parsed, chunked, embedded, and stored in Supabase with source metadata so the assistant can retrieve the right answer.
What happens when a lead is captured?
Scoutform stores the lead, links it to the chat session, records usage, and can notify you so the enquiry is easier to follow up.
What happens to visitor and business data?
Submitted details are stored so you can review leads and run the assistant. Privacy and deletion details are explained on the privacy page.
How does billing work?
Paid plans can be billed monthly or yearly through secure Stripe Checkout. Yearly billing includes two months free, and the Stripe customer portal handles invoices, payment details, and cancellation.
Can I upgrade partway through a yearly plan?
Yes. Stripe keeps one subscription, credits the unused time on the old plan, and charges only the prorated difference for the remaining billing period.
Can I pay from outside the UK?
Yes. Scoutform enables Stripe Adaptive Pricing so eligible international customers can pay in a supported local currency. Stripe handles the conversion and shows the final amount before payment.
Can I change plans later?
Yes. You can start small, compare the plans, and move up when the assistant is clearly earning its keep.
Who do I contact if I want a real answer first?
You can use the contact page or email hcook.24@wymcol.org directly if you want to ask about fit, setup, or the best starting point.
Still unsure?
The safest route is usually to compare the live demo with the free audit, then decide whether you want setup help or a paid plan.